Q128
1. A __________ & __________ Listening is the best answer to satisfy even the most short tempered customer. 2. We should always __________ the customer for calling & complaining.
A.
Passive, impatient, slap
B.
Patient, active, thank
AnswerC.
Impatient, passive, thank
D.
Passive, active, thank
Answer: Option B
Solution
Answer: Option B
Solution:
1. A Patient & active Listening is the best answer to satisfy even the most short tempered customer.
2. We should always thank the customer for calling & complaining.