Q86
1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him. 2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.
A.
Anger, Impatient
B.
Listening, Patient
AnswerC.
Reading, Doctor
D.
Patient, Listening
Answer: Option B
Solution
Answer: Option B
Solution:
1. The best first line of defense when you meet a difficult customer is Listening bring sympathetic to him.
2. Tack ling a customer who is not satisfied with the treatment he has received needs Patient hearing.