Q55
A product performance in comparison to its features and design is classified as
A.
learning quality
B.
design quality
C.
conformance quality
AnswerD.
business process quality
Answer: Option C
Solution
Answer: Option C
Solution:
A product performance in comparison to its features and design is classified as conformance quality. Quality of conformance is the ability of a product, service, or process to meet its design specifications. Design specifications are an interpretation of what the customer needs.