Q286
If an organization is to survive, which of the following is most essential?
A.
Strong financial performance
B.
Committed employees
C.
High level of service
AnswerD.
Customer retention
Answer: Option C
Solution
Answer: Option C
Solution:
If an organization is to survive, High level of service is most essential. At the highest level, the minimum attributes that the customer/stakeholder expects in the service include: High quality, Customer friendly, Environmentally responsible, etc.