In this technique, personnel specialists and operating managers prepare lists of statements of very effective and very ineffective behavior for an employee.

Answer: Option A

In Critical incident technique, personnel specialists and operating managers prepare lists of statements of very effective and very ineffective behavior for an employee. Critical incident method or critical incident technique is a performance appraisal tool in which analyses the behavior of employee in certain events in which either he performed very well and the ones in which he could have done better.