Q183
_________ is reflected in the caring attitude and individualized attention given to customers.
A.
Assurance
B.
Empathy
AnswerC.
Reliability
D.
Responsiveness
Answer: Option B
Solution
Answer: Option B
Solution:
Empathy is reflected in the caring attitude and individualized attention given to customers. Empathy is, at its simplest, awareness of the feelings and emotions of other people.