Q199
__________ is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication of the service.
A.
Physical evidence
AnswerB.
Process
C.
Place
D.
People
Answer: Option A
Solution
Answer: Option A
Solution:
Physical evidence is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication of the service.