Q70
On-time performance and customer-response time are examples of
A.
customer measures
AnswerB.
financial measures
C.
measures of growth and learning
D.
measures of internal business processes
Answer: Option A
Solution
Answer: Option A
Solution:
On-time performance and customer-response time are examples of customer measures. It is a measure of how products and services supplied by a company meet or surpass customer expectation.