Q16
Strategy that interlinks technology and people, to enhance relationships in all business functions is classified as
A.
technology management
B.
people management
C.
customer relationship management
AnswerD.
resource management
Answer: Option C
Solution
Answer: Option C
Solution:
Strategy that interlinks technology and people, to enhance relationships in all business functions is classified as customer relationship management. Customer relationship management (CRM) refers to the principles, practices, and guidelines that an organization follows when interacting with its customers.