Vidyalelo
Management · Q195

Marketing

Graduate and Post Graduate · Management · question 195

Q195

The extended marketing mix for services includes: People, Processes and _________.

A.
Product
B.
Place
C.
Physical Evidence
Answer
D.
Promotion

Answer: Option C

Solution

Answer: Option C
Solution:
The extended marketing mix for services includes: People, Processes and Physical Evidence. The physical evidence within the service marketing mix refers to an environment in which a service comes about from an interaction between an employee and a customer which is combined with a tangible commodity.