The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 (Citizens Charter): 1. Seeks to create a mechanism to ensure timely delivery of goods and services to citizens 2. It requires every public authority to publish a CC within six months of the commencement of the Act 3. Levies a penalty of up to Rs. 50,000 for failure to render services 4. Emphasised on citizens as customers Select the correct option:

Answer: Option C