Q231
Total Quality Management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should not be followed?
A.
TQM does not become a separate 'bolt-on' set of activities
B.
Slogans and exhortations about TQM's effectiveness are avoided
C.
TQM should become a substitute for normal managerial leadership
AnswerD.
Quality improvement relates to an operation's performance objectives
Answer: Option C
Solution
Answer: Option C
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