Q12
When working to create and maintain a favorable relationship with a receiver, a sender should
A.
do just what the receiver expects
B.
impress the receiver by using technical terms
C.
stress mutual interests and benefits
D.
use positive wording
AnswerAnswer: Option D
Solution
Answer: Option D
Solution:
When working to create and maintain a favorable relationship with a receiver, a sender should use positive wording. To establish a favorable relationship, the message sender and receiver should relate to each other positively, personally, and professionally.