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Commerce · Q951

Marketing Management

Graduate and Post Graduate · Commerce · question 951

Q951

Which are the five principal dimensions to judge service quality?

A.
Reliability, responsiveness, assurance, empathy, tangibles
Answer
B.
Reliability, response, assurance, empathy, tangibles
C.
Reliability, responsiveness, assurance, empathy, targets
D.
Reliability, responsiveness, aspects, empathy, tangibles

Answer: Option A

Solution

Answer: Option A
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