Q229
Which of the following is not one the five dimensions that is measured by the SERVQUAL SCALE?
A.
tangibles
B.
employee satisfaction
AnswerC.
responsiveness
D.
assurance
Answer: Option B
Solution
Answer: Option B
Solution:
Employee satisfaction is not one the five dimensions that is measured by the SERVQUAL SCALE. Employee satisfaction or job satisfaction is, quite simply, how content or satisfied employees are with their jobs. Employee satisfaction is typically measured using an employee satisfaction survey.