Q19
Which one of the following is a key to build lasting relationships with consumers?
A.
Price of the product
B.
Need recognition
C.
Customer satisfaction
AnswerD.
Quality of product
Answer: Option C
Solution
Answer: Option C
Solution:
Customer satisfaction is a key to build lasting relationships with consumers. Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm. In other words, it’s how happy the customers are with their transaction and overall experience with the company.