Q102
An example of learning and growth perspective in balanced scorecard is
A.
employee turnover rates
AnswerB.
operating capabilities and number of patents
C.
operating income and revenue growth
D.
customer satisfaction and market share
Answer: Option A
Solution
Answer: Option A
Solution:
An example of learning and growth perspective in balanced scorecard is employee turnover rates. Employee turnover rate is calculated by dividing the number of employees who left the company by the average number of employees in a certain period in time. This number is then multiplied by 100 to get a percentage.