Q204
In the absence of a physical product, service providers need to consider the use of __________ that enable customers to make a judgment on the service quality.
A.
Intangible clues
B.
Tangible clues
AnswerC.
Blueprint
D.
Performance measures
Answer: Option B
Solution
Answer: Option B
Solution:
In the absence of a physical product, service providers need to consider the use of tangible clues that enable customers to make a judgment on the service quality.