Q203
___________ are the only service distributors which do not require direct human interactions.
A.
Electronic channels
AnswerB.
SST’s
C.
Direct Service channels
D.
Speculative channels
Answer: Option A
Solution
Answer: Option A
Solution:
Electronic channels are the only service distributors which do not require direct human interactions. Electronic channels overcome some of the problems associated with service inseparability and allow a form of standardisation not previously possible in most services.