Q181
Services cannot be stored. This describes the ___________characteristic of services.
A.
Intangibility
B.
Variability
C.
Inseparability
D.
Inconsistency
E.
Perishability
AnswerAnswer: Option E
Solution
Answer: Option E
Solution:
Services cannot be stored. This describes the perishability characteristic of services. Perishability is used in marketing to describe the way in which a service capacity cannot be stored for sale in the future. Services cannot be stored, saved, returned, or resold once they have been used. Once rendered to a customer, the service is completely consumed and cannot be delivered to another customer.