Q216
What are the five principle dimensions to judge service quality?
A.
Reliability, responsiveness, assurance, empathy, tangibles
AnswerB.
Reliability, response, assurance, empathy, tangibles
C.
Reliability, responsiveness, assurance, empathy, targets
D.
Reliability, responsiveness aspects, empathy, tangibles
Answer: Option A
Solution
Answer: Option A
Solution:
Reliability, responsiveness, assurance, empathy and tangibles are the five principle dimensions to judge service quality.