Q145
When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _________ is created.
A.
Customer satisfaction
AnswerB.
Planning excellence
C.
A quality rift
D.
A value line
Answer: Option A
Solution
Answer: Option A
Solution:
When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, Customer satisfaction is created. Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm.