Q188
The fact that a business traveller may have one very positive check-in experience at a hotel and then a very negative check-in experience with a different employee on a subsequent visit is evidence of service:
A.
Intangibility
B.
Inseparability
C.
Variability
AnswerD.
Perishability
Answer: Option C
Solution
Answer: Option C
Solution:
The fact that a business traveller may have one very positive check-in experience at a hotel and then a very negative check-in experience with a different employee on a subsequent visit is evidence of service variability.