Q187
The services a customer expects are called the ______service package.
A.
Expected
B.
Augmented
C.
Primary
AnswerD.
Secondary
E.
Perceived
Answer: Option C
Solution
Answer: Option C
Solution:
The services a customer expects are called the primary service package. This is a bundle of services that are sold together as a unit by a company. For example, a cleaning company might sell a basic service package that includes a weekly cleaning for a month.