Which of the following is not an element of planning?
A. Establishing leadership qualities
B. Finalising objectives
C. Evaluating alternatives
D. Establishing sequence of action
Select an option to see the answer and solution.
Which one of the following is considered as the first principle of organisation?
A. Delegation
B. Coordination
C. Unity of command
D. Supervision
Select an option to see the answer and solution.
Match
List I with
List II and select correct answer:
List-I
List-II
a. Application of psychology to industry and management
1. Henry L Gantt
b. Program evaluation and review technique
2. Walter Dill Scott
c. Widely acclaimed first lady of management
3. Lillian Gilbreth
d. Application of psychology to advertising marketing and personnel
4. Hugo Munsterberg
A. a-2, b-1, c-4, d-3
B. a-4, b-1, c-3, d-2
C. a-3, b-4, c-1, d-2
D. a-3, b-1, c-2, d-4
Select an option to see the answer and solution.
Which level of management deals with policy formulation?
A. Lower level management
B. Top level management
C. Middle level management
D. None of the above
Select an option to see the answer and solution.
'The scalar principle of organisation' implies
A. all authority must vest in one single person
B. manager should directly supervise only a limited number of subordinates
C. line of authority must be clearly defined
D. a subordinate should have only one superior
Select an option to see the answer and solution.
The study of gestures and body postures for their impact on communication is known as
A. kinesics
B. proxemics
C. semantics
D. none of these
Select an option to see the answer and solution.
The organisational charts are used
A. for giving the plan of action and the responsibilities of all employees
B. for formulating things apart from social legitimacy
C. for providing a picture of the organisation at a glance
D. as manuals and statutes that define relationship between various offices
Select an option to see the answer and solution.
Strategic planning in service organisations is all about
A. where the organisation is heading
B. where the organisation should be heading
C. how the organisation needs to change in order to be more effective
D. what the organisation intends to accomplish for the community
Select an option to see the answer and solution.
Important names associated with the classical theory are those of
1. Henry Fayol
2. Max Weber
3. Luther Gulick
4. FW Taylor
Select the correct answer:
A. Both 1 and 2
B. 4, 3 and 1
C. Both 1 and 4
D. Both 2 and 3
Select an option to see the answer and solution.
Which of the following activities focus on estimating how many workers are currently employed in the organisation?
A. Job analysis
B. Workforce analysis
C. Workload analysis
D. Job dpecification
Select an option to see the answer and solution.
Match the following.
List-I (Theories)
List-II (Developers)
a. General principles of management
1. Max Weber
b. Neo-classical theory
2. Fayol
c. Classical theory
3. Elton Mayo
d. Western electric company
4. Hawthorne studies
A. a-1, b-2, c-3, d-4
B. a-2, b-3, c-1, d-4
C. a-4, b-3, c-2, d-1
D. a-1, b-3, c-2, d-4
Select an option to see the answer and solution.
Which of the following represents the general statements that guide or channel thinking in decision-making?
A. Strategies
B. Policies
C. Procedures
D. Programmes
Select an option to see the answer and solution.
Simon observes that serious blockades may occur at three levels of communication.
Which of the following is not one of them?
A. Initiation
B. Transmission
C. Reception
D. Noise
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The classical theory of organisation manifests following certain features, which are
1. Impersonality
2. Division of work
3. Hierarchy
4. Efficiency
Select the correct answer:
A. Both 1 and 2
B. Both 3 and 4
C. 1, 3 and 4
D. 1, 2, 3 and 4
Select an option to see the answer and solution.
Which of the following statement(s) is/are correct?
1. The essence of communication is in sharing information.
2. The main purpose of communication is to share understanding.
3. Communication emphasises on sharing ideas and views.
Select the correct answer:
A. Both 1 and 3
B. Both 1 and 2
C. Both 2 and 3
D. All of the above
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Prof Robert Katz has divided managerial skills into
A. conceptual, analytical, technical
B. conceptual, analytical, human relations
C. technical, human relation, conceptual
D. technical, analytical, social
Select an option to see the answer and solution.
Selecting the best possible objects, policies, procedures and programmes out of available alternatives comes under
A. coordination
B. organisation
C. planning
D. controlling
Select an option to see the answer and solution.
Out of the following alternatives which one is not an element in the communication process?
A. Message
B. Noise
C. Receiver
D. Communication
Select an option to see the answer and solution.
Assertion (A) Each role must have enough stressers which may help the role occupant to stretch himself/herself to meet the challenge. In the role, where the scope is limited to routine work, the role occupants do not perceive any challenge.
Reason (R) While every role has some routine elements, challenge can also be incorporated into every role. However, the challenge should not exceed an optimal limit, otherwise it may produce dysfunctional stress, resulting in poor performance or damage to the health of the employee in the long-run.
A. (A) and (R) both are true, (R) does not explains (A)
B. (A) and (R) both are true, (R) explains (A)
C. (A) is true, (R) does not explain (A)
D. (A) is not true, (R) explains (A)
Select an option to see the answer and solution.
What are the characteristics of a programmed decision?
A. Routine and non-complex
B. Low risk and certain
C. Uncertain and non-routine
D. Complex and risky
Select an option to see the answer and solution.