Balanced scorecard perspective measures company's success in targeted segments of customers, this perspective can also be classified as
A. internal business process perspective
B. customer perspective
C. learning perspective
D. financial perspective
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An amount of available capacity other than employed capacity, to meet customer's demand, is classified as
A. targeted capacity
B. budgeted capacity
C. recovery capacity
D. unused capacity
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In operating income strategic analysis, strategic component which measures change in cost attributed to price of input in current year, relative to price of input material in last year can be classified as
A. internal process component
B. growth component
C. price recovery component
D. productivity component
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An organization's ability to offer market offerings at lower prices, in comparison with its competitors is known as
A. inelastic demand
B. product differentiation
C. cost leadership
D. elastic demand
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Balanced scorecard perspective focuses on all operations, which leads to value creation process for customers, can be categorized as
A. learning perspective
B. financial perspective
C. internal business process perspective
D. customer perspective
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Quantity of produced output is divided with cost of all used inputs to calculate
A. engineered productivity
B. targeted productivity
C. partial productivity
D. total factor productivity
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In operating income strategic analysis, a component which measures change in operating income attributed to change in output quantity is classified as
A. internal process component
B. growth component
C. price recovery component
D. productivity component
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An example of financial perspective in balanced scorecard is
A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share
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An ability of an organization, to offer its services or products that must be perceived by customers as unique and superior, in comparison to its competitors is called
A. inelastic demand
B. product differentiation
C. cost leadership
D. elastic demand
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If quantity of manufactured jackets is 2250000 units and leather used to produce output is 3500000 sq.m, then direct materials' partial productivity will be
A. 0.642 unit of jacket per sq.m of leather
B. 0.342 unit of jacket per sq.m of leather
C. 0.442 unit of jacket per sq.m of leather
D. 0.542 unit of jacket per sq.m of leather
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Considering two years 2013 and 2014, quantity of output produced in 2014 is divided by cost of input used in 2013, to produce output in 2014 to calculate
A. benchmark engineered productivity
B. benchmark total factor productivity
C. benchmark partial productivity
D. benchmark total productivity
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Quantity of produced output is divided by quantity of used input to calculate
A. targeted productivity
B. total factor productivity
C. partial productivity
D. unused productivity
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Considering balanced scorecard, perspective in which performance of organization includes is
A. financial perspective
B. learning and growth perspective
C. customer perspective
D. all of above
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In operating income strategic analysis, strategic component which measures change in operating income, attributed for change in price of outputs and inputs is classified as
A. internal process component
B. growth component
C. price recovery component
D. productivity component
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In strategy formulation, forces that must be focused for industry analysis include
A. potential entrants in market
B. customer's bargaining power
C. supplier's bargaining power
D. all of above
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An example of customer perspective in balanced scorecard is
A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share
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Considering two fiscal years 2013 and 2014, if selling price in 2013 and 2014 is 55 an d 60 per unit respectively and actual units sold in 2013 are 25000 units, then revenue effect of price recovery will be
A. $14,500
B. $135,000
C. $125,000
D. $12,500
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Way an organization matches its capabilities with available opportunities to accomplish its goals is called
A. elasticity incurrence
B. off shoring
C. strategy
D. engineering
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Which of following is an example of internal business perspective in balanced scorecard?
A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share
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Balanced scorecard perspective, which measures strategy profitability and amount of operating income results from cost reduction is classified as
A. learning perspective
B. financial perspective
C. internal business process perspective
D. customer perspective
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