During presentation using an OHP. One can read information line by line using an opaque sheet to
cover the transparency with a view to minimize distraction. This technology is called ___________.
A. Positive disclosure
B. Zero disclosure
C. Negative disclosure
D. Progressive disclosure
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It is important to consider proper _____ room where you are giving your presentation.
A. Darkness
B. Lighting
C. Lightning
D. Ventilation
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_________ Listening means learning through conversation
A. Evaluative
B. Appreciative
C. Dialogic
D. Empathetic
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In _____ Listening the difference between the sounds is identified
A. Discriminative
B. Comprehension
C. Dialogic
D. Empathetic
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The ___________is an exclamation mark.
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Evaluative listening is also called ________.
A. Therapeutic
B. Evaluative
C. Dialogic
D. Impathetic
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The___________is the action or description that occur in the sentence
A. Predicate
B. Subject
C. Object
D. Complement
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The _____________speech is also called as reported speech.
A. Direct
B. Indirect
C. Indefinite
D. Definite
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Nouns that end in “Y” but have a constant before “Y” form their plural by dropping “Y” and adding _________.
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'A' and 'an' are the ___________--articles
A. Definite
B. Indefinite
C. Particular
D. Specified
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Another thing that you have to avoid is adding to OHP’s with a ________ during a talk.
A. Chalk
B. Pencil
C. Pen
D. Marker
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A positive statement (in a question tag) takes a ___________tag.
A. Negative
B. Positive
C. Question
D. Answer
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Hearing is only an important component of ________.
A. Hearing
B. Listening
C. Talking
D. Speaking
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In _____ Listening the main intention is to seek certain information which will be appreciated.
A. Empathetic
B. Appreciative
C. Evaluative
D. Dialogic
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_________ Is an aggressive behavior and will most likely bring a negative response from the speaker.
A. Interrupting
B. Yawning
C. Slapping
D. Dancing
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It is important to choose the right environment because it will help the listener focus & avoid
A. Attrition
B. Distractions
C. Disturbances
D. Noise
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Semantic market are the links between two _________.
A. Words
B. Phrases
C. Clauses
D. Sentences
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__________ Customer not only returns to your organization for a second time but also tells about his satisfaction others.
A. Unsatisfied
B. Impatient
C. Satisfied
D. Patient
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Always ____ the customer for calling
A. Slap
B. Reprimand
C. Thank
D. Never thank
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The technique of ____ should be mastered to handle displeased customers.
A. BLAST
B. BLSAT
C. BALST
D. None
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