In the quality gap model which gap is explained by the gap between the standards set by management for their product or service compared to their understanding of the customers needs?
A. Positioning
B. Specification
C. Delivery
D. Perception
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Which of the following statement is/are true?
A. Vertical integration is the amount of the production and distribution chain, from suppliers of components to the delivery of Products/Services to customers which is brought under the ownership of a firm
B. Resources flexibility is the case with which equipments and workers can handle a wide variety of products, levels of output, duties and functions
C. Batch processing is used when a moderate volume of goods or services is required and also a moderate variety in products or services
D. All of the above
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Z = C1 X1 + C2 X2 + . . . . . . . . Cn Xn is related with
A. Linear Programming
B. PERT
C. Inventory Model
D. Plant Layout
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Which of the following is an advantage of single sourcing?
A. Continuity of supply
B. Ability to keep prices down
C. Increased flexibility of supply
D. Lower administration cost
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Linear Decision Rule (LDR) developed by
A. Mr. Holt, Mr. Modigliani and Mr. Muth
B. Mr. Coblas
C. Mr. Bordington
D. Mr. Hunt
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Which of the following naming strategies fall under the category each product is launched under the brand name?
A. Individual names
B. Separate family names for all the products
C. Corporate name combined with individual product names
D. Blanket name
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The routing decisions includes
A. Whether the product is to be made or buy
B. Material form and shape to be used
C. The division of work to be done into operations
D. All of the above
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The . . . . . . . . and management skills of the sales representative must be taken into consideration while recruiting them.
A. behaviour
B. character
C. response
D. efficiency
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A quality criterion which can be assessed and either accepted or rejected is called a . . . . . . . . . .?
A. Quality variable
B. Quality component
C. Quality attribute
D. Quality characteristic
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Which of the following model is based on the fact that consumer behaviour is based on his learning, perception and attitude?
A. Howard Sheth model
B. Sociological
C. Economic
D. Pavlovian Learning model
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. . . . . . . . has no expiry date and is an asset for the organisation.
A. Brand
B. Trademark
C. Patent
D. Services
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Elements of TQM includes
A. Continuous Improvement
B. Supplier Quality
C. Supplier Partnership
D. All of above
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The Hybrid lay out is combination of
A. Plant layout and Product layout
B. Product layout and Process layout
C. Process layout and Plant layout
D. Plant layout and Cost layout
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Objectives of a good plant layout includes
A. Higher Utilisation of Space
B. To Improve Productivity
C. Improved Production Capacity
D. All of the above
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Which of the following factors includes motivation, perception learning, beliefs and attitudes?
A. Cultural
B. Social
C. Personal
D. Psychological
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Which of the following is not included in Howard Sheth model?
A. Firm's and customer's attributes
B. Perceptual and learning constructs
C. Outputs
D. Exogenous or external variables
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In VED analysis, D stands for
A. Desirable
B. Demand
C. Distribution
D. Dividend
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Synthesis is a technique of
A. Work Measurement
B. Accounting Control
C. Product Planning
D. Inventory Control
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Evaluate the statements according to Brand Asset Valuator Model of Brand Equity.
Statement I Knowledge measures the degree to which a brand is seen as different from others as well as its pricing power.
Statement II Esteem measures perceptions of quality and loyalty or how well the brand is regarded and respected.
A. Both statements are correct
B. Both statements are incorrect
C. Statement I is correct while Statement II is incorrect
D. Statement I is incorrect while Statement II is correct
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Which one of the following is a potential drawback of multibranding?
A. The company's resources may be spread over too many brands
B. Consumers may become confused about the image of the main brand
C. An over-extended brand name might lose its specific meaning for consumers
D. Different product features can appeal to consumers with different buying motives
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