______ is any verbal or written exchange that attempts to communicate information regarding risk to public health and safety and the environment.
A. Image restoration
B. Risk communication
C. Conflict positioning
D. Reputation management
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This is the last stage in the conflict management lifecycle.
A. Environmental scanning
B. Risk communication
C. Image restoration
D. Issues management
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What do you understand by the term 'a prospector organisation'?
A. An organisation that represents a good prospect for a firm looking to make an acquisition
B. An organisation with good growth prospects
C. An organisation that has recently been founded as an entrepreneurial start-up
D. An organisation that actively seeks new opportunities and change
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Which of the following is not a limitation of SWOT (Strengths, Weaknesses, Opportunity, Threats) analysis?
A. Organizational strengths may not lead to competitive advantage
B. SWOT gives a one-shot view of a moving target
C. SWOT's focus on the external environment is too broad and integrative
D. SWOT overemphasizes a single dimension of strategy
Select an option to see the answer and solution.
A marketing department that promises delivery quicker than the production department's ability to produce is an example of a lack of understanding of the
A. synergy of the business units
B. need to maintain the reputation of the company
C. organizational culture and leadership
D. interrelationships among functional areas and firm strategies
Select an option to see the answer and solution.
Which of the following lists is comprised of support activities:
A. human resource management, information systems, procurement, and firm infrastructure
B. customer service, information systems, technology development, and procurement
C. human resource management, technology development, customer service, and procurement
D. human resource management, customer service, marketing and sales, and operations
Select an option to see the answer and solution.
Although firm infrastructure is quite frequently viewed only as overhead expense, it can become a source of competitive advantage. Examples include all of the following except:
A. negotiating and maintaining ongoing relations with regulatory bodies
B. marketing expertise increasing a firm's revenues and enabling it to enter new markets
C. effective information systems contributing significantly to a firm's overall cost leadership strategy
D. top management providing a key role in collaborating with important customers
Select an option to see the answer and solution.
The competencies or skills that a firm employs to transform inputs into outputs are:
A. tangible resources
B. intangible resources
C. organizational capabilities
D. reputational resources
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An array of firm resources include interpersonal relations among managers in the firm, its culture, and its reputation with its customers and suppliers. Such competitive advantages are based upon
A. physical uniqueness
B. path dependency
C. social complexity
D. tangible resources
Select an option to see the answer and solution.
A company's ability to meet its short-term financial obligations is measured by which of the following categories?
A. liquidity ratios
B. profitability ratios
C. activity ratios
D. leverage ratios
Select an option to see the answer and solution.
The "balanced scorecard" supplies top managers with a _____________ view of the business.
A. long-term financial
B. detailed and complex
C. simple and routine
D. fast but comprehensive
Select an option to see the answer and solution.
Industry boundaries are blurring at an incredible rate as companies are recognizing that new opportunities lie at the intersection of two or more industries this is called ________.
A. globalization
B. customization
C. Industry convergence
D. heightened competition
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What kind of organizational structure combines a vertical chain of command with horizontal reporting requirements?
A. line authority
B. matrix
C. functional
D. quality circle
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What kind of training program is most appropriate for a simple task?
A. on-the-job training
B. vestibule training
C. laboratory training
D. away-from-the-job training
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Possibly the most important pre-20th century influence on management was:
A. Scientific management
B. The industrial revolution
C. The division of labour
D. Therbligs
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Strategic stretch involves:
A. The fit between the organisation and its environment
B. Creating new opportunities by stretching and exploiting capabilities in new ways
C. The skills of the senior management
D. Utilising all the resources of an organisation to their full capacity
Select an option to see the answer and solution.
What are core competences?
A. Resources which critically underpin competitive advantage and that others cannot obtain
B. Activities and processes needed to meet customers' minimum requirements and therefore to continue to exist
C. Key skills required for success in a particular business
D. Activities that underpin competitive advantage and are difficult for competitors to imitate or obtain
Select an option to see the answer and solution.
Best in Class Benchmarking seeks to assess organisational performance against:
A. The nearest geographical competitor
B. The competitor who is 'best in class' wherever that may be
C. The competitor who is the best in the industry
D. The nearest principal competitor
Select an option to see the answer and solution.
Cost efficiency is determined by which of the following drivers?
A. Supply Costs, Experience, Product/Process Design and Economies of Scale
B. Supply Costs & Economies of Scale
C. Product/Process Design and Economies of Scale
D. Experience
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The three stages of strategic management are
A. strategy formulation, strategy implementation, and strategy execution
B. strategy formulation, strategy execution, and strategy assessment
C. strategy formulation, strategy implementation, and strategy evaluation
D. stratify assessment, strategy execution, and strategy evaluation
Select an option to see the answer and solution.