Which of the following problems can occur as a result of ineffective downward flow?
A. Employees feeling that they don't receive enough information to do their jobs
B. Employees feeling that they receive too much information
C. Employees feeling the information they do receive is not the information they need
D. All of the above
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What type of communication does a report to a customer from an employer is
A. Manager communication
B. officer communication
C. administrator communication
D. Official communication
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Organizational communication includes
A. interviewing potential employees
B. resolving conflicts
C. presenting and selling ideas
D. All of the above
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Which of the following is a communication issue facing today organizations?
A. How technology can best serve the organization
B. Relationships and their effects on organizations
C. Sexual harassment in the workplace
D. All of the above
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Surveys, suggestion boxes, and employee newsletters are considered to be __________ types of communication.
A. downward
B. upward
C. grapevine
D. lateral
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What does an report presents
A. Always state the research question or hypothesis and are written in first person to show that the author takes responsibility for the findings
B. Usually a review of the literature, the findings, a discussion and recommendations
C. Always present recommendations as well as an outline of the methods used and the findings
D. At least a review of the literature, the methods used, the findings and a discussion They have some common elements but may vary in overall organisational structure
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The information of MIS comes from the
A. Internal source
B. External source
C. Both Internal and External sources
D. None of the above
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The back bone of any organization is
A. information
B. management
C. employee
D. capital
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The flow of information through MIS is
A. need dependent
B. organization dependent
C. information dependent
D. management dependent
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Internal information for MIS may come from any one of the following department.
A. Customers care department
B. HR department
C. Marketing department
D. Production department
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Which of the following is considered a method to help overcome personal barriers to effective communication?
A. Impulsive behavior
B. Poor administrative practices
C. Engaging in excessive impression management
D. Improvement of listening skills
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MIS normally found in a manufacturing organization will not be suitable in the __________.
A. service sector
B. banking sector
C. agriculture sector
D. none of the above
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In claim letter the initial statement should contain
A. Good news
B. Bad news
C. Mixed news
D. Ambiguous
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Management information systems (MIS)
A. create and share documents that support day - today office activities
B. process business transactions (eg, time cards, payments, orders, etc)
C. capture and reproduce the knowledge of an expert problem solver
D. use the transaction data to produce information needed by managers to run the business
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_____________ include investigation of an issue or problem or Calculation of financial ratios of a company.
A. Formal report
B. Analytical Letter Reports
C. Scientific Reports
D. Informational Letter Reports
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Text Parts are ___________ basic parts of a formal report.
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Supplementary Parts are usually short messages with natural, casual use of language.
A. Formal reports
B. Informal reports
C. Short reports
D. Progress report
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Sales letters start with
A. An easy and effective way
B. An attention-getting device
C. A smooth story
D. Buffer
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Complaint letter should be called_____________
A. Persuasive letters
B. Claim letter
C. Inquiry letters
D. Sales letters
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_________ is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization.
A. MIS
B. DSS
C. MRS
D. none of the above
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