Management · all questions

Communication skills
practice.

Practice every MCQ with options. Use Show answers when you want the correct option and solution.

139

Questions

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Q121

Which of the following statement is True(T) or False(F) are given below.

1. The resume should be official and not general.
2. Never give a brief about your experience and skill in the levering letter of a job application.
3. You must always send your original documents in a resume as an enclosure.

Select an option to see the answer and solution.

Q122

Which of the following statement is True(T) or False(F) are given below.

1. The press release is written in first person.
2. List your jobs in a resume in reverse chronological order.
3. The heading of the press release should be in one sentence.

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Q123

Which of the following statement is True(T) or False(F) are given below.

1. In a press release the heading should not be written in capitals.
2. The heading should be long.
3. Put an exclamation at the end of the heading.

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Q124

In writing a complaint the following points should be kept in mind. Which of the following statement is True(T) or False(F) are given below.

1. Always be sarcastic angry or threatening
2. Write a long complaint letter
3. Send original documents

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Q125

In a job application, Which of the following statement is True(T) or False(F) are given below.

1. Write the name of the person who you are addressing in the salutation.
2. Write the vacancy you are applying for in the subject.
3. After your signature there is no need to write your full name clearly.

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Q126

In order to improve hastening skills. Which of the following statement is True(T) or False(F) are given below.

1. We should not maintain eye contact
2. We should be emotionally involved
3. Avoid distractions

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Q127

Which of the following statement is True(T) or False(F) are given below.

1. Semantic markers like it is worth noting is used to indicate the relative importance of different items.
2. For illustrations and examples semantic markers like primarily secondly are used
3. To express a time relationship we use- so, thus, hence.

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Q128

1. A __________ & __________ Listening is the best answer to satisfy even the most short tempered customer.
2. We should always __________ the customer for calling & complaining.

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Q129

Which of the following statement is True(T) or False(F) are given below.

1. Concentration requires willingness and practice.
2. While listening to a speaker you can involve yourself in multi tasks.
3. Practicing active listening helps to develop concentration.

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Q130

1. While listening we should not let our mind wander, so we should avoid __________.
2. We should focus on _________ not on the delivery style of the speaker.
3. In order to remain objective & open – minded we should avoid _________ involvement.

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Q131

Arrange the steps involved in listening
1. Giving meaning to the data
2. Reconstructing
3. Processing the data

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Q132

When you receive a telephone call, Which of the following statement is True(T) or False(F) are given below.

1. Be prepared have a pen, notepad
2. Do not answer the phone quickly
3. Do not give the call your full attention.

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Q133

During a telephone conversation, Which of the following statement is True(T) or False(F) are given below.

1. Do not answer promptly
2. Be alert
3. Be natural

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Q134

During a telephone communication, Which of the following statement is True(T) or False(F) are given below.

1. Be expressive
2. Be distinct
3. Do not be pleasant

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Q135

During a telephone conversation, Which of the following statement is True(T) or False(F) are given below.

1. Leave the caller on hold
2. Be courteous
3. Transfer the call always do not handle is yourself

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Q136

when you dial a number and some one picks up the phone at the other end. Which of the following statement is True(T) or False(F) are given below.

1. Ask the person who picks up the phone that who is at the other end of the telephone.
2. Do not give your identity
3. Speak directly to the person without knowing who he is

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Q137

Uses of overhead projector, Which of the following statement is True(T) or False(F) are given below.

1. Helps speaker have eye contact with the audience.
2. Provides different access to the presenter.
3. Helps to focus audience attention.

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Q138

Which of the following statement is True(T) or False(F) are given below.

1. The best policy is to ask for identify of the person or the other end first before announcing your identity.
2. Never leave a caller or hold.
3. Use simple language, avoid slang technical ferns.

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Q139

Which of the following statement is True(T) or False(F) are given below.

1. By using a dissolve unit and two slide projectors it is possible to create a transition fade in and out effect.
2. Slide are more effective in well-lit-room.
3. Audiences consider slides as more professional.

Select an option to see the answer and solution.