What can have a negative effecton brand image?
A. Crisis communication
B. Crisis Management
C. Crisis
D. Crisis Communication Audit
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Which of foIlowing is/are one/some golden rules of PR crisis management?
A. Take responsibility
B. Remember to be human
C. Get ahead of the story
D. All of these
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Who is termed as the so called Father of Public Relations?
A. JE Grunif
B. John W Hill
C. Edward Bernays
D. William Benoit
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What should be avoided while presenting information in front of the media?
A. Being pleasant on camera
B. Clarity of the matter in discussion
C. Briefing all potential spokespersons
D. Jargon and technical terms
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Which communication is used for closer and internal communication?
A. Formal
B. Oral
C. Informal
D. Written
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'Managing Print Media' is the main task of
A. Company Director
B. Company Manager
C. Company Spokesperson
D. Company Secretary
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Which of the following is not true for threats related to crisis in an organisation?
A. Public safety
B. Financial loss
C. Reputation loss
D. Loss of human resource
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Match the following key terms of functions of International Public Relations with their appropriate description.
List-I (Key terms of functions of IPR)
List-II (Description)
a. Communications
1. It requires impeccable writing skills, cross-cultural knowledge and strong sense of company's mission and desired perception.
b. Managing Media
2. He/She has the ability to tailor strong universal messages and specially cater to an international market's needs at the same time.
c. Gather opinions
3. It is necessary for the specialist to conduct surveys and interpret data regarding the company.
d. Events
4. International public relations specialist has to set-up and co-ordinate company programs.
A. a-1, b-2, c-3, d-4
B. a-4, b-3, c-2, d-1
C. a-2, b-4, c-1, d-3
D. a-3, b-1, c-4, d-2
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. . . . . . . . is the first crisis communications step, one can't take in advance.
A. Finalising and adapting key messages
B. Assessing the crisis situation
C. Post crisis analysis
D. Crisis management team
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How can crisis management be defined?
A. Acritical function
B. A set of factors designed to combat crisis and reduce the actual damages inflicted
C. A set of significant threats to operations
D. All of the above
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What is considered to be the primary concern during a crisis?
A. Public safety
B. Reputation of the organisation
C. Financial issues
D. Position of the CEO
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What does 'crisis communication' refer to?
A. An exercise aimed at employee management
B. An initiative aimed at protecting the reputation of the organisation
C. A situation which has gone out of control
D. A process of employee appraisal
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Match the following terms or statements of crisis communications with their phases.
List-I (Terms or Statements)
List-II (Crisis phase)
a. Make sure information is kept confidential
1. Pre-crisis phase
b. Reputation repair and Behavioural intentions
2. Crisis response phase
c. Be quick, accurate and consistent
3. Post crisis phase
d. Crisis management plan
4. Crisis communication Process
A. a-1, b-2, c-3, d-4
B. a-4, b-3, c-2, d-1
C. a-2, b-4, c-1, d-3
D. a-3, b-1, c-4, d-2
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. . . . . . . . is absolutely essential pre-crisis requirement to be established to allow one to reach one's stake holders rapidly using multiple modalities.
A. Monitoring system
B. Crisis management
C. Notification system
D. Analysis
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. . . . . . . . is a theory assessed by Gregory Ulmer, Timothy Sellnon and Matthew Seeger as a framework that emphasises learning from the crisis and ethical communication.
A. Attribution Theory
B. Discourse of Renewal Theory
C. Image Repair Theory
D. Situational Crisis Communication Theory
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Compared to other marketing communications tools, PR is the
A. best for generating trust and confidence
B. excellent at closing sales
C. worst for generating trust and confidence
D. average for generation trust and confidence
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Corporate communication functions include
A. media relations
B. speech writing
C. corporate advertising
D. all of these
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Who remarked that communication works as a lubricant to increase the efficiency of management?
A. George Terry
B. Edward Bernays
C. Herbert M Baus
D. George F Meredith
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Match the following guidelines with appropriate PRSA code provisions of conduct.
List-I (Guidelines)
List-II (PRSA code Provisions of Conduct)
a. Reveal the sponsors for causes and interests represented
1. Conflicts of interest
b. Protect privileged, confidential or insider information gained from a client or organisation.
2. Disclorure of information
c. Encourage clients and customers to determine if a conflict exists after notifying all affected parties.
3. Enhancing the profession
d. Decline representation of clients and organisations that urge or require actions contrary to this code.
4. Safeguarding confidence
A. a-1, b-2, c-3, d-4
B. a-4, b-3, c-2, d-1
C. a-2, b-4, c-1, d-3
D. a-3, b-1, c-4, d-2
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Who, in 1990, argued that there is no such thing as international public relations?
A. Benoit
B. Hill
C. Angell
D. Pavlik
Select an option to see the answer and solution.