Which of the following is/are objective(s) of marketing?
A. Satisfying customers and increasing demand
B. Creating good will for the organisation
C. Providing better quality products
D. All of the above
Select an option to see the answer and solution.
CRM is a combination of business strategies that helps to build long-lasting relationship:
A. Between companies and directors
B. Between managers and customers
C. Between employees and customers
D. Between companies and customers
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Trading down is a method of product line modification by:
A. Product line expansion
B. Product line contraction
C. Quality variation
D. None of these
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For most people, the purchase of cheese for daily use can be described as a
A. Completely novel buy
B. Modified re-buy
C. Routine re-buy
D. High involvement product
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The experimental product positioning includes
A. provide sensory stimulation
B. provide cognitive stimulation
C. both A and B
D. social meaningfulness
Select an option to see the answer and solution.
"Relationship" in marketing means
A. Relation between buyer and seller
B. Relation between sales person
C. Relation between company and consumers
D. All of the above
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The concept of marketing-mix, consisting of the 4 P's of marketing, was developed by
A. E. Jerome McCarthy
B. Peter F. Drucker
C. Philip Kotler
D. William J. Stanton
Select an option to see the answer and solution.
. . . . . . . . are those who obtain title to goods with a view to selling them at profit.
A. Merchant middlemen
B. Agent middlemen
C. Facilitators
D. All of these
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Assertion (A): A transformational appeal of communication elaborates on a non-product related benefit or image.
Reason (R): A transformational appeal often does not attempt to stir up emotions that will motivate purchase.
A. Both (A) and (R) are correct
B. (A) is correct, but (R) is incorrect
C. (A) is incorrect, but (R) is correct
D. Both (A) and (R) are incorrect
Select an option to see the answer and solution.
A major way to reverse the cultural pollution caused by marketing is to adjust . . . . . . . .
A. product selection
B. consumer attitudes
C. product positioning
D. advertising levels
Select an option to see the answer and solution.
Match the following.
List-I (Classification of Products)
List-II (Explanations)
a. Consumer product
1. Products which are designed for use by ultimate consumers or households
b. Durable product
2. Product which a consumer usually purchase frequently, immediately and with minimum effort
c. Convenience product
3. Products with unique characteristics and/or brand identification for which a significant group of buyers are habitually willing to make a special purchasing effect
d. Speciality product
4. Products which normally survive many use
A. a-1, b-2, c-3, d-4
B. a-1, b-4, c-2, d-3
C. a-2, b-1, c-3, d-4
D. a-4, b-3, c-2, d-1
Select an option to see the answer and solution.
False and misleading claims and vulgarity in advertisements does not match with
A. Aggressive advertising
B. Ethics in advertising
C. Mass level of advertising
D. Sales promotion
Select an option to see the answer and solution.
. . . . . . . . goods are purchased on a regular basis.
A. Staple
B. Impulse
C. Emergency
D. None of these
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. . . . . . . . set(s) the floor for the price that the company can charge for its product.
A. Supply
B. Demand
C. Costs
D. Non-profit factors
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When buyers have too narrow image of the brand, this error is
A. under positioning
B. over positioning
C. doubtful positioning
D. confused positioning
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If an abattoir sold offal to a pet food manufacturer and hence reduced the costs of the final price of the meat to consumers, this would be an example of . . . . . . . . pricing strategy.
A. bundle
B. by-product
C. optional
D. captive
Select an option to see the answer and solution.
Moderate quality products are preferred by . . . . . . . . consumers.
A. Urban
B. Rural
C. Educated
D. None of these
Select an option to see the answer and solution.
When a company treats every single customer as a separate segment, it is called
A. Niche marketing
B. Nino marketing
C. Single marketing
D. Micro marketing
Select an option to see the answer and solution.
Match the following.
List-I (Pricing Methods)
List-II (Explanations)
a. Mark-up pricing
1. Set high price and recover the cost as early as possible
b. Target return pricing
2. Cost of the product + Mark-up (desired profit)
c. Going rate pricing
3. Specified rate of return on investment
d. Market skimming
4. Prevailing pricing matters
A. a-2, b-3, c-4, d-1
B. a-1, b-2, c-3, d-4
C. a-2, b-4, c-3, d-1
D. a-4, b-3, c-2, d-1
Select an option to see the answer and solution.
Which of the following characteristics are related to relationship marketing?
1. Product feature orientation
2. Product benefit orientation
3. Frequent consumer contact
4. High concern for quality
Choose the correct option from the following:
A. 2, 3 and 4
B. 1, 2 and 3
C. 1, 3 and 4
D. 1, 2 and 4
Select an option to see the answer and solution.