In a __________ orientation, the role of marketing research is to determine customer needs and how well the company is satisfying them.
A. Marketing
B. Production
C. Both of the above
D. None of the above
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When a manager focuses on making whatever products are easy to produce, and then trying to sell them, that manager has a _____________ orientation.
A. Marketing
B. Production
C. Sales
D. Profit
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In addition to businesses, the marketing concept is also applicable to ___________.
A. Government agencies
B. Religious groups
C. Fine arts organizations
D. All of the above
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The controllable variables a company puts together to satisfy a target group is called the _____________.
A. Marketing strategy
B. Marketing mix
C. Strategic planning
D. Marketing concept
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When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _________ is created.
A. Customer satisfaction
B. Planning excellence
C. A quality rift
D. A value line
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In relationship marketing firms focus on __________ relationships with __________.
A. Short-term; customers and suppliers
B. Long-term; customers and suppliers
C. Short-term; customers
D. Long-term; customers
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A marketing philosophy summarized by the phrase 'a stronger focus on social and ethical concerns in marketing' is characteristic of the _________ period.
A. Production
B. Sales
C. Marketing
D. Societal marketing
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The basic role of promotion is _________.
A. Information
B. Manipulation
C. Communication
D. Interpretation
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If the aim of the promotion to introduce a new consumer product is to achieve high awareness levels, the firm will most likely make heavy use of _______ in the promotional mix.
A. Advertising
B. Sales promotion
C. Personal selling
D. Publicity
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A consumer contest is an example of _________.
A. Personal selling
B. Sales promotion
C. Advertising
D. Indirect selling
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Need becomes ________ when they are directed towards a specific object.
A. Actual need
B. Want
C. Satisfaction
D. Demand
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Products that are relatively inexpensive and are purchased frequently with minimal effort can be classified as ___________ products.
A. Shopping
B. Convenience
C. Industrial
D. Specialty
E. Unsought
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The _____ identifies the product or brand.
A. Container
B. Label
C. Advertisement
D. Warranty
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A(n) _________ product exceeds customer expectations.
A. Strategic
B. Superior
C. Augmented
D. Anticipated
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The skimming, penetration, bargaining and bundling are decided in the ____________ of the Marketing Mix strategy.
A. Price Decisions
B. Place Decisions
C. Product Decisions
D. Promotion Decisions
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Marketing Mix is the most visible part of the marketing strategy of an organization.
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Businesses spend most of their advertising expenses on business-to-business markets.
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Institutional markets consist of people who buy products and services for personal use.
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Convenience products usually have intensive distribution because sales of these products tend to have a direct relationship to availability.
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Red Cross blood donations are considered to be specialty products and, therefore, have a specialty offer to the consumer.
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